RYSE Floors Returns and Exchanges Policy
This returns and exchanges policy applies to online and showroom purchases from RYSE Floors in the United States. It matches the policy submitted to Google Merchant Center and is available without an account.
RYSE Floors accepts returns and exchanges of eligible products for both defective and non-defective reasons, including a change of mind, within 30 days of delivery or showroom pickup.
We accept new products only. Cartons must be unopened, unused, and in the original packaging. Opened, installed, damaged, or incomplete cartons are not eligible for return or exchange.
Eligible items may be returned or exchanged in a RYSE Floors showroom or by mail. When you return by mail, we may provide a downloadable printable return label, or you may arrange the shipment yourself. Return freight is the customer’s responsibility unless we issue a prepaid label.
Approved returns are subject to a restocking fee of 30% of the product price. Original outbound shipping and delivery charges are not refunded. Refunds are processed within 45 days after we receive and inspect the returned cartons.
Start a return or exchange by contacting the fulfilling showroom or calling (800) 775-7449. We will confirm eligibility, the restocking fee, and whether to bring the cartons in store or ship them back.
RYSE Floors · (800) 775-7449 · Family-owned flooring showrooms since 1995.